Quality & Environmental Policy

Quality Policy

Our company maintains the effectiveness of the quality management system by the documentation and establishment in accordance with ISO 9001 specification throughout the design, development, production and sales of the products and service as well as the implementation of the following basic actions:

Principal

1.Full dissemination of customer first

Santec understands fundamentaly that our quality is for our customers and always pursue the activity seriously and faithfully to comply with the customer’s needs.

2.Research, development and application of the latest technologies

Santec challenges itself to build fully original fiber optic technologies based on our research and development and the quality system must keep in step with our development. The products generated by this activity must provide the trust, reliability and satisfaction to cope with the requirements from our customers that change from day to day.

3.All members’ participation to the quality assurance activity

"Quality is produced in process." All of our members must assure their own process quality by the best effort of their creativeness and originality.

Basic Policy

1.To improve the customer’s satisfaction by our business philosophy of customer first.

To aim improving our customer’s satisfaction at each stage of the business process from inquiry to acceptance of the order.

2.To establish the quality objective

To fully disseminate the quantitatively established quality objective that is accordance with the each task that must be achieved by each division, based on our quality policy and president’s yearly policy.

3.To clarify the responsibility and authority

To fully disseminate the clearly clarified responsibility and authority of each organization to our quality control.

4.To comply the laws and industry-led regulations

To control the applicable requirement from laws and industry –led regulations that must be clearly clarified. To cope with this policy, we shall implement the through prior verification by the reviews and so on.

Medical Device Quality Policy

Our company maintains the effectiveness of the quality management system by the documentation and establishment of the quality management system in accordance with ISO 13485 (EN ISO 13485) specification throughout the design, development, production and sales of the products and service as well as the implementation of the following basic actions shown by the slogan.

Principal

1.Full dissemination of customer first

Santec understands every quality is for our customers and always promotes the activity seriously and faithfully to comply the customer’s needs.

2.Research, development and application of the latest technologies

Santec goes through the new challenge of our quality improvement based on the research and development of the fully originated fiber optical technologies. The products generated by this activity must provide the trust, reliability and satisfaction to cope with the requirements from our customers that change from day to day.

3.All member’s participation to the quality assurance activity

‘Quality is produced in process.’ All of our members must assure their own process quality by the best effort of their creativeness and originality.

Basic Policy

1.To improve the customer’s satisfaction by our business process of customer first

To aim improving our customer’s satisfaction by that each process from stage of inquiry・acceptance of the order to production achieve its own objective.

2.To establish the quality objective

To fully disseminate the quantitatively established quality objective that is accordance with the each task that must be achieved by each division, based on our quality policy and president’s yearly policy.

3.To clarify the responsibility and authority

To fully disseminate the clearly clarified responsibility and authority of each organization to our quality control

4.To comply the laws and industry-led regulations

To control the applicable requirement from laws and industry –led regulations that must be clearly clarified. To cope with this policy, we shall implement the through prior verification by the reviews and so on.

Green Procurement Guidelines

Aim

It is in the company’s interest to minimize damages to the environment through good business practices. Santec’s environmentally friendly procurement system has the following key principles:

1) In addition to improving quality, price and delivery times, materials with the least detrimental effect on the environment have been carefully selected.
2)  Preference toward suppliers that positively promote good environmental practices.

Implimentation

These guidelines apply to all of Santec’s products and the materials used in the production, processing and packaging of Santec’s products. This includes OEM products.

（※OEM　：Original Equipment Manufacturing：Products manufactured by a partner company and sold under Santec’s brand name.）

Environmental Management System

We request one of the following from our suppliers

1. (1) A recognized environmental management system such as the internationally recognized ISO-14001.
2. (2)  A clear policy regarding working towards a sustainable environment.

Environmental Consideration of Material Supplies

In addition to the quality, reliability, specification, function, price, service and support the environmental sustainability is taken into account when selecting products and materials for purchase.

1. (1) Chemical Substances

   • Through its quality assurance system, Santec ensures that no substances banned by Japanese law are present in the products and materials purchased. In addition, these banned substances are not used in our manufacturing processes.
   • A system is in place to ensure that any materials with restrictions on the permissible quantity are controlled. Records are available on request.

   (2) Legislative Compliance

   All materials purchased must:

   • Be compliant with Japanese laws regarding recycling and energy efficiency.
   • Generate minimal toxic waste on disposal (e.g. air pollution, water pollution, soil pollution).
   • Not generate excessive noise, vibration or foul odours.

   (3) Energy Conservation, Resource Conservation and Recycling

   • All materials purchased must be designed to enable recycling and be manufactured with the minimum practical material and energy usage.
   • All materials purchased must be designed for recycling.

   (4) Packaging

   • The packaging of all materials purchased must be recyclable and have consideration for energy and material conservation in its design.

   (5) Information Provision

   • All materials purchased must be supplied with appropriate information relating to its environmental impact. The details of any substances contained in the materials must be disclosed.

Requirements for the Supply of Materials

Santec requests all suppliers to complete a survey detailing the chemical substances present in the materials, compliance with RoHS (Restriction of Hazardous Substances) directives and compliance with WEEE (Waste Electrical and Electronic Equipment) regulations. The survey is also required before the purchase of any new materials.
Please contact us immediately if there are any further directives from public institutions.

Conflict Minerals Policy

Santec is working hard to compliant with the Conflict Minerals Policy and we also require all supplier and vendor do business with us compliant with the Conflict Minerals Policy with DRC conflict-free.

Other

These guidelines may be updated according to changes in legislation and generally accepted codes of practice.